Britain's Small Business Commissioner on why independent retail deserves a fairer deal

Independent businesses give retail its personality, creativity and sense of place, but running one has rarely been more demanding. Drawing on a career spent building, supporting and championing small businesses, Emma Jones CBE explores what independents need to succeed today, from fair payment and stronger partnerships to confidence, resilience and growth. A candid conversation about protecting the businesses that make our high streets, communities and retail industry worth fighting for.