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Enhancing the Customer Experience in the Final Mile

02 Feb 2020
Retail Skills Theatre
Retail Skills Theatre

Research has highlighted that 65% of UK shoppers have said that a negative delivery experience would put them off using an online retailer again. As an extension of a retailers brand how can retailers work with third parties to ensure that their brand image is protected and the customer is provided with a high quality of service? This session will explore how online retailers can integrate their couriers and manage their shipments with technology to ensure a high quality of service for customers.

Speakers
Tony Mihail, Commercial Director - Despatch Bay
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