Spring Fair - 3-7 FEBRUARY 2019 - VOLUME OPENS 2 FEB

7-11 FEBRUARY 2021 - EVERYDAY SECTOR OPENS 6 FEB

Loading

Ecommerce Fulfilment and the Customer Journey

06 Feb 2020
Retail Skills Theatre
Retail Skills Theatre
It's tempting to think that the eCommerce customer journey ends at the check out. But the part that comes after - the order fulfilment - is often more important to customer satisfaction and loyalty. This session will discuss the elements of fulfilment that impact customer experience the most, such as delivery speed, packaging quality and order tracking. It will provide examples of how you can improve these areas - and maintain them when order volumes peak due to sales or seasonality.
Speakers
James Hyde, CEO & Founder - James and James eCommerce Fulfilment
Newsletter - Image

Do not add any content here, please.

Newsletter Sign Up

Stay up to date with the latest retail insights, trend information, how to guides and show news delivered to your inbox every month.

Our Partners