From Click to Customer: Deliveroo's Cross-Sector Journey in Digital Retail Excellence
03 Feb 2025
Inspiring Retail Stage & Catwalk
Inspiring Retail Stage & Catwalk
Join Ron Sachs, Shopping Director at Deliveroo, for an insightful exploration of customer-centric transformation across diverse retail sectors: Why consumers want both convenience and experiential retail through compelling case studies spanning fashion (HURR), gifting (Not Another Bill), and home improvement (Screwfix and B&Q), Ron will reveal how Deliveroo has revolutionised its approach to retail to unlock customer missions from ecommerce to stores. Discover the strategic insights and practical lessons learned from collaborating with these distinctive brands, and understand how putting customers first has driven success across fashion, gift, lifestyle and home sectors. This session will offer valuable takeaways for retailers looking to enhance their customer experience and adapt to evolving consumer expectations in the digital age.
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